Shipping Policy
All orders ship from our warehouse within 24 - 72 hours.
Thank you for choosing our Smosi website for your shopping needs. We want to ensure that your order arrives in a timely and secure manner. Below is our shipping policy.
1. Shipping Locations - We ship our products to locations within the United States and internationally. Please note that some products may not be eligible for international shipping due to shipping regulations and restrictions.
2. Shipping Rates - Shipping rates are calculated based on the weight and dimensions of the product, as well as the shipping destination. The rates are calculated at checkout and vary depending on the shipping method selected.
3. Shipping Methods - We offer a variety of shipping methods to suit your needs, including standard, expedited, and overnight shipping. Please note that the shipping method selected affects the delivery time and cost of the order.
4. Processing Time - Orders are typically processed within 1-3 business days. Please note that orders placed on weekends or holidays may experience longer processing times.
5. Delivery Time - Delivery time varies depending on the shipping method selected and the shipping destination. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days. Overnight shipping guarantees delivery within 1 business day.
6. Order Tracking - Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order.
7. Shipping Delays - Occasionally, unforeseen circumstances such as weather, natural disasters, or carrier delays may cause shipping delays. In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.
8. Lost or Damaged - Packages In the unlikely event that your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.
9. International Shipping - Please note that international orders may be subject to additional fees such as customs duties, taxes, and brokerage fees. These fees are the responsibility of the customer and are not included in the shipping charges.